Last Updated: 29.02.2024

Welcome to Party Prints Hub. 

This page outlines our return policy to ensure a transparent and straightforward process for our valued customers. By making a purchase on our website, you agree to comply with the terms stated below.

1. Returns Eligibility: 

We understand that circumstances may arise where you need to return a product. To be eligible for a return, please ensure that:

• The item is in its original condition, with all tags and packaging intact.

• The return request is initiated within 14 days of receiving the product.

2. How to Initiate a Return: 

To initiate a return, please follow these steps:

• Log in to your account on our website.

• Go to the “Order History” section and select the order containing the item you wish to return.

• Follow the instructions to submit a return request, providing details and reasons for the return. Our customer support team will review your request and provide further instructions, including the return address and any additional information required.

3. Return Shipping: 

Customers are responsible for the cost of return shipping unless the return is due to a fault on our part (e.g., damaged or defective item). We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Process: 

Upon receiving the returned item and verifying its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

• If the return is due to a fault on our part, we will refund the full purchase amount, including return shipping costs.

• If the return is for reasons other than a fault on our part, the original purchase amount will be refunded, and return shipping costs will be deducted. Please allow 14 business days for the refund to be processed and reflected in your account.

5. Exclusions: 

Certain items may not be eligible for return, such as personalized or custom-made products. Please check the product description for any specific return restrictions.

6. Contact Information: 

If you have any questions or need assistance with the return process, please contact our customer support team at info@partyprintshub.co.uk

Thank you for choosing Party Prints Hub. 

We strive to make your shopping experience seamless, and our return policy is designed to provide you with confidence and peace of mind.